Customer Service Managers & Supervisors
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints
- Co-ordinates and controls the work of those within customer services departments
- Discusses customer responses with other managers with a view to improving the product or service provided
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
What could I earn?
Salaries for this occupation tend to start at £27,000 per annum and can progress up to £35,000 per annum.
Is it in growth or decline?
There are currently 23,711 employed Customer Service Managers & Supervisors in the region.