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Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Tasks

  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints
  • Co-ordinates and controls the work of those within customer services departments
  • Discusses customer responses with other managers with a view to improving the product or service provided
  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

Entry Requirements

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

What could I earn?

Salaries for this occupation tend to start at £18,000 per annum and can progress up to £39,000 per annum.

Is it in growth or decline?

There are currently 20,184 employed Customer Service Managers & Supervisors in the region.