Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Salaries for this occupation tend to start at £18,000 per annum and can progress up to £39,000 per annum.
There are currently 20,514 employed Customer Service Managers & Supervisors in the region.