Level 2 NCFE Certificate in Principles of Customer Service
|Mode of study||Distance Learning|
|Course code||PLR2ODL042 (2122)|
Who is it for?
This course is ideal for learners who are entering the field of customer service for the first time. It is particularly relevant for anyone who deals with customers – either internal or external to their organisation – as a major part of their job role. As well as people in retail organisations, this will include many service industries and public sector organisations.
There are no specific recommended prior learning requirements for this programme, although the qualification is designed for those currently employed in a relevant role. Good numeracy and literacy skills are advantageous.
What does the course involve?
This course will provide learners with formal recognition of their performance in the workplace. It assesses the knowledge and understanding of the key areas of customer service and will allow learners to successfully engage with a diverse range of customers in a variety of situations. It outlines the procedures, practices and legislation related to customer service delivery, as well as how to identify and satisfy customer needs. The course comprises three mandatory units: Unit 01: Understanding the organisation Unit 02: Prepare to deliver excellent customer service Unit 03: Communication in the customer service role
How is the course assessed?
To pass this qualification with Shrewsbury College, learners are required to complete the three mandatory units. A formal assessment is completed at the end of each module and submitted to us for marking.
This course is currently being offered free of charge. If, however, the learner withdraws early without reason, a charge may be incurred to cover the cost of the supplied materials.
What do I do next?
If you are interested in enrolling or would like further information, please contact the Distance Learning Team on 01743 342355 or email firstname.lastname@example.org. We will advise you about the course, how to study, examinations and tutor support. Please note: course fees are payable at the time of your enrolment.
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