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Job holders in this unit group undertake a variety of administrative and clerical duties in national government departments, and in local offices of national government departments.


  • Assists senior government officers with policy work, external liaison or general administrative work
  • Undertakes administrative duties specific to the operation of HM Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government
  • Maintains and updates correspondence, documents, data and other records for storage in files or on computer
  • Classifies, sorts and files publications, correspondence etc. in offices and libraries
  • Responds to telephone enquiries and other forms of correspondence
  • Performs miscellaneous clerical tasks such as proof reading printed material, drafting letters, taking minutes etc.

Entry Requirements

Entry is possible to junior grades within this group with GCSEs/S grades, and/or relevant practical experience; higher grades require A levels/H grades or equivalent, although many entrants are graduates. NVQs/SVQs, apprenticeships and professional qualifications are available for certain areas of work.

What could I earn?

Salaries for this occupation tend to start at £25,000 per annum and can progress up to £31,000 per annum.

Is it in growth or decline?

There are currently 31,779 employed National Government Administrative Occupations in the region.