Customer service apprenticeship

12/03/2024 GCSE or equivalent Maths and English (Grade C / 4 or above) Desired Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Analytical skills, Team working, Non judgemental

Customer Service is a unique sector that gives Apprentices knowledge, valuable in almost every career path, growing your confidence when communicating with others and gaining a wealth of experience of working under pressure. On completion, you will be a confident and self-assured worker, able to effectively handle a wide variety of situations.

• Greeting customers
• Scheduling service appointments
• Cataloguing customer concern and comments
• Logging service orders and descriptions of problems and repairs
• Translating customers concerns and problems into standard repair terminology
• To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
• Work alongside the service team/departments to deliver an exceptional customer

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Analytical skills, Team working, Non judgemental

Qualification Required

GCSE or equivalent Maths and English (Grade C / 4 or above) Desired